Best Western Newark

Doesn't Recommend

Annette M.

Joined 1 year ago

Next to Dump Rude incompetent Staff!. Okay. There a reason there are terrible reviews for this hotel and it's too bad because the property is nice, the rooms decent size and breakfast good. Location is terrible next to some industrial trucking company. It cost $20.00 by cab instead of $10 to get to Newark penn station. We stayed there 4 nights. The heater made loud noise every time it came on. Toilet ran every time u flush and I asked front desk to come repair it and t was never repaired. I had to open top of toilet every time someone flushed to put the flap down. Maids don't give new coffee, creamer glasses. I asked for blanket first night never got it till the 4th night. The final blow was when I checked out the front desk clerk was clueless and tried to charge me for three nights when i had prepaid. I gave clerk the proof of payment and she still did not get it. I got upset when the clerk told me to calm down. I spent 30 minutes on bestwestern customer service to get resolved. Never got apology from mgr mr Patel. I gave her my paperwork showing her I prepaid and she still told me that I needed to pay again for three nights. I was so upset when i left the place because they tried to double charge me i just took a cab instead of the free one. Long story short the worst hotel experience I have ever had!!!!!! Stay away!!!!!!!!!

Room Tip: Don't stay here

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alyssa55

Joined 2 years ago

Great Hotel BUT.... It's a great hotel but if any of you are looking to save some $$ then book it at referer.us/8/GoodHotelDeals They usually have some pretty good deals on there!

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Contributor

Joined 10 years ago

Budget hotel offers standard amenities and low rates to road-weary travelers.. In Short
Since 1946, this Phoenix, Ariz.-based hotel chain has provided guests with comfortable accommodations. Its BestRequests program offers 16 of the most frequently requested services and amenities, including complimentary in-room tea/coffeemakers, hair dryers, iron and ironing boards, free local calls less than 30 minutes and long-distance access. Complimentary toiletries, like toothpaste, razors and sewing kits, are also available upon request. Business travelers will enjoy the computer data ports in each room and photocopying services.