Jilliam M.

Joined 2 months ago

My sister & I planned a spa day here over 2 months ago, i am 7.5 months pregnant. we had gift certificates & groupons along with full price service items. I have been to this facility numerous times for various services & have always been very happy.

We arrived early & waited then we were separated where I went in for a scrub which was the only semi enjoyable part of my experience. My sister was sent downstairs for her manicure & pedicure, obviously we would have like to have our mani & pedi together so we could spend time together. That was the point of the day, we were told there was only one massage therapist (which was completely false, we came to realize a bit later).

My scrub was some was enjoyable if the technician would have stopped talking & slamming in & out of cabinets thought the duration. My "prenatal massage" was absolutely horrible, the masseuse was definitely not trained in prenatal, I was very uncomfortable & the "massage" was more of a skin caress then a massage again the service provider talked throughout most of my service.

I came out to my sister already done & sitting on the couch (not happy), her 55 minute hydro manicure & pedicure was a mere 35 minutes & the tech was 15 minutes late starting her service.

At this point my sister informed me that she was advised that they would not honor our gift certificates for our salt scrubs (mine having already been completed) because the gift certain had expired which I notified the receptionist of when I booked the appointments 2 months prior she said it wasn't a problem that they always honor gift certificates as well as living social & groupon prices.

At this point they called the owner Patty to speak with me as we waited I convinced my sister to have her scrub done because that was what she was so looking forward to. The owner came to the waiting area, she was by far one of the most unprofessional, arrogant, rude business people I had ever met. She did not care that we were misinformed nor did she offer to do anything to correct the situation.

Her demeanor was downright disgusting, her tone was condescending. She attempted to tell me we owed an additional $132 after arguing back & forth & presenting all of gift certificates & groupons as well as a future service I already booked & paid for our balance was zero. We left without my sister having her massage & myself with no manicure or pedicure.

The service was horrendous with the exception of the very sweet receptionist & my sisters service tech for her scrub otherwise the entire experience was horrible. The atmosphere has a goal but you cannot relax because the outside noise in the hallway while trying to enjoy a quiet relaxing service is nearly impossible with people stomping up & down the hallway, in & out of the bathroom and various people carrying on loud conversations in the hallway.

Patty, the owner absolutely disgusting. You should be ashamed of your self for treating customers the way you do.

We will never step foot back in that facility ever again.

Jilliam A. Martucci

Doesn't Recommend

U K.

Joined 7 months ago

I found a Groupon for this place and went there for laser hair removal on my bikini area. The staff is very friendly and the facility is nice, HOWEVER, the inadequately trained aesthetician used an inappropriate laser for my skintone and BURNED ME WITH IT. I had large bruise-like discolorations all around my bikini area. I LOOKED LIKE I HAD AN STD. I spoke with the owner who did not seem very apologetic and said, "well these things are not unusual, if the laser was bothering you, you should have said something." She gave me free laser sessions and ointments to remove the scars, but its now more than six months later and they are still somewhat visible. DO NOT GO HERE.

Siva A.

Joined 8 months ago

I purchased a set of 6 laser hair removal treatments for Brazilian area after speaking to their staff about the area that will be covered in the Brazilian treatment.The first 3 times I was treated by 3 different technicians for the Brazilian. The fourth treatment was scheduled with the owner of the spa, who declined to provide me the treatment for Brazilian saying that the amount I paid was for Bikini Line and I have been getting the Full Brazilian.The owner was very rude and had the discussion with me while my pants were off waiting to get the treatment. How much ever I tried to explain to her that this is what her staff told me and that is what I have been getting the past 3 times, she would not listen. To get the remaining 3 treatments she demanded that I pay the additional amount for Full Brazilian ($299). I told her that I bought the Brazilian treatment only because it is at a price that I am willing to pay and do not want to pay additionally and she should honor the receipt and what I was made to believe. All 3 technicians who provided me the treatment and the person who explained to me what the Brazilian would cover before I purchased their service could not be wrong. Since I was taking their laser service for other areas, I will have to go there until I finish them. Would never go there again and would not recommend to anyone.

Doesn't Recommend

angela b.

Joined 9 months ago

Patti needs to get her act together.Speaks negative about all her employees while doing service. The Place is unorganized, different employees every 4 weeks and then tries to charge extra for what was already paid for even with a Groupon. I do not recommend this spa.

Recommends

Caroline V.

Joined 1 year ago

So Happy. Went last weeky to Alora Spa for my first treatment for laser hair removal. My technician,Krista made the experience very easy and comfortable. The laser was non painful and I am already seeing results. I am excited to see more results during my treatment

Recommends

Vanessa D.

Joined 1 year ago

Happy with laser hair removal. I have been receiving laser hair treatments since last fall and I'm very happy with the results! I definitely recommend Alora Spa. I've referred friends/family and they are also very happy. It's a very cute spa and Jackie/Patty are great!

Doesn't Recommend

analee g.

Joined 1 year ago

Taking on more then she can handle. I have spent a pretty penny at this spa and was quite the fan up until last night. I purchased a laser hair treament via Groupon and started going there fall of last year with no incident or problems. Last night I saw with my own eyes why there are bad reviews about this place. After finishing my first laser hair treament I purchased another treament for a full brazilian. Last night was my second treament and arrived at my appt time. She was backed up quite a bit which is understandable...things happen. But then two women who were both late for their appointments were taken in before me. I'm sorry but if they were late they should be the ones waiting not me. I waited close to 35 minutes to after my appointment schedule because of this. When I get taken in to the back she started ranting to me about her customers and complaining about them. I found this a bit out of line and unprofessional. But that wasn't the icing to the cake. When she finished the front part of my brazilian she was like okay I'm done. I said to her I purchased a FULL brazilian package and my back side is to get done....she sat there to argue with me (while i'm laying there naked) about how a full brazilian does not cover the back area. I then tell her how for my first treament they did do the back area and she went to tell me that it must have not been at her spa. Again I tell her it was there with one of her employees and continues to argue with me (while I'm naked) that I have to pay another $300 to do the rear area. It was all so annoying and confusing and frustrating....if anyone who has ever done a brazilian wax you know it includes everything! I felt like she was trying to get more money out of me...she was very rude and condesending...I even told her to check her chart for what I paid for and she continued to tell me I had it all wrong....this really pissed me off because I specifically remember when I started those treaments to ask both her, her front desk staff and the first girl who did my first treament what a full brazilian laser included...and each of them agreed...now 4 weeks later AFTER I PAID....she tells me the service does not include what I thought. You have to expect the worst when coming here...she definately has mood swings. I've seen her have all out arguements with her employees in front of customers and be rude to her customers as well...now I finally got to experience it first hand. In my opionion she's taking on more then she can handle.

Recommends

Natasha M.

Joined 1 year ago

The TRUTH about Alora Spa. The first time I went to Alora was with a spa package. I've now been a loyal fan and customer for 2 years and counting. After getting 3 facials at DePasquales (who supossedly are the best) my face broke out in a hideous and seemingly uncurable way. I spent thousands of dollars at other spas and on different products, trying to fix what they did. But Patricia is the only person who was able to get it under control and actually heal my skin. She and this spa are worth every penny.I'm very surprised at the negative reviews because I love love love this place. I can only imagine that those people are miserable and impossible to please. Ignore the haters.

P.S. The Ayurveda products are magical! The Rescue Gel is one of my favs!

Recommends

Katie S.

Joined 1 year ago

Excellent Eperience!. I tried Alora Spa based on a friend's recommendation. My first visit I had multiple treaments. The massage therapist was friendly and knew exactly how to get me relaxed and ready for the rest of my treatments. My manicure was nice and the facial by the owner, Patty was one of the best I've ever had. Overall, my experience was great! The owner told me about laser treatments which I just started 2 weeks ago. So far the results are awesome! I highly recommend this Spa. It's a little off the beaten path, off of Main Street in Boonton. It's cozy and relaxing. I look forward to coming back many times in the future! :)

Recommends

Laly R.

Joined 1 year ago

Highly Recommend Alora Spa!. Great service and there products are wonderful. I have purchased the Ayurveda products and have been a fan since. There Spa service is great and the customer service is wonderful. Thank you.