Newark >Bars & Clubs > Metro Cafe & Lounge
53 Bleeker St, Newark, NJ | Directions 0710240.741963 -74.173418
Neighborhoods: Central Business District
Stay Away! – Stay away, if for only a fear that you will have a bad experience and they will try to take retaliatory action against you.
After having a terrible customer service experience with them, I posted the following to their Facebook page to express my displeasure:
"I'm officially boycotting Metro Cafe & Lounge in Newark, NJ. I usually go there because the food is mediocre and decently priced. But when I ordered a burger and fries today and waited 10 minutes, I thought I was well within my right to ask when it would be done. When I did so and saw that the burger was not even on the grill yet, I was told "it's busy" because it's lunchtime, and "what do you want? go next door." Not a great way to treat your customers Metro...I will never go back to your location and will certainly encourage everyone I know not to go there either."
Their responses to this post were not only less than satisfactory (and incredibly defensive), but escalated to a level of them stating: "It's official, we're on a mission to get Randy back."
I don't know about you as a customer, but I certainly do not believe that a threat of defamation is an acceptable method of customer service.
There are plenty of other places in the area with better food. Try McGovern's for a burger, Dario's for a burrito...but just don't go here.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Metro Cafe & Lounge on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.