Caldwell >Appliance Repair > Dan Marc Appliance
37 Roseland Ave, Caldwell, NJ | Directions 0700640.837888 -74.276231
Mon. - Fri. 8am - 5pm;Sat. - Sun. CLOSED
The technician was very knowledgable on his field. He was extremely good. On the other hand , there is room for improvement in terms of scheduling.
The technician diagnosed the problem immediately and had it fixed in no time at all. he also gave good advice on laundry detergents. I am completely satisfied with the service experience.
The service was fine and courteous. I would just say that the replacement fan unit has a plastic fan as opposed to the original equipment metal fan. This change has meant that the unit is noisier, but, the operation is fine.
When I called for repair, I was given an appointment within two days. Excellent reponse time! They called to confirm appointment and came right on time. Repairman, Sham, was very friendly and courteous and fixed the problem quickly and even gave me some tips to keep the refrigerator working at optimum level. This is the second time I have used Dan Mark and was just as happy the first time.
The service technician was very friendly and cared about solving my problem. However, the company policy about not guaranteeing a service timeframe until the night before service is not customer friendly. I live alone, I work during the day and have lots of meetings to attend, and I cannot wait until less than 24 hours before my appointment to know when the technician will come to my house. They should be able to guarantee a timeframe when you make the appointment.
I would give negative stars if I could. According to Dan Marc's tag line, they claim to provide "outstanding, dependable service." Their service and professionalism is far from that. I scheduled an appointment online with Whirlpool to service 5 KitchenAid appliances (in 2 apartments within the same building) that were faulty. I received a confirmation with the description of 5 appliances to be fixed.
Dan Marc was sent out to my NYC apartment and charged $900+ (breakdown for each oven: $135 service charge, $125 labor, $160 parts, $40 tax) for 15 minutes of work to change the electronic panel for 2 ovens. The technician, Adrian, refused to look at the other appliances even though I showed him the confirmation to also service the microwaves and dishwasher. The technician said he knew how to fix all the appliances but would not touch them because separate "ticket numbers" are required for each appliance item.
After spending over 6 hours on the phone with Dan Marc, being transferred to the wrong departments, waiting on hold for 30 minutes at a time, numerous calls being "dropped", I finally got them to come out to service my microwave which made a loud noise and let out a large blue spark when heating up food. Of course, when the technician came out, the microwave didn't spark in the short time he was here. He was sneaky and asked me to sign the service form which he claimed that he tried the microwave 4 times when it was actually only 3. Adrian left after 10 minutes and said there's nothing he could do (nor did it seem like he wanted to help).
We used the microwave for 15 minutes that week and again saw a large blue spark from the right side of the microwave. I dreaded calling for service again. The same technician Adrian was sent (even though I requested a different technician due to his unprofessionalism), called when he was downstairs and waited for me to come get him, sat in his car with the driver and was already frustrated asking if it was a problem with the microwave. He tested the microwave once and said there was no issue, raised his voice, rolled his eyes, and accused me of improperly using the microwave. I asked him to watch a video I recorded of the microwave sparking, and he threw a fit and wanted to see the microwave spark with his own eyes. I politely asked Adrian not to be so rude, to lower his voice, and that I wanted to speak with his supervisor. He got his supervisor on the phone and spoke to him in a normal tone, explained the wrong story to him (that I was using the microwave without anything in there), and the supervisor came up with other excuses as to why the microwave was sparking ("you must have microwaved spinach which has iron in it"). The supervisor refused to speak to me directly and actually hear my experience with the microwave. They told me to call customer service and have them figure out a solution.
Moral of the story:
Don't waste your time with Dan Marc - you'll regret being ripped off and throwing money down the drain ($300 for service charge, labor and tax, PER appliance PER visit), receiving nasty and unprofessional service, your appliances will still be left broken and a safety hazard. If my microwave blows up and someone gets seriously injured, who is to blame?
Dan Marc was very professional and fixed the problem. This was the second time in a couple of months that the ice maker stopped working. Hopefully, this last repair will resolve the problem.
Dan Marc Appliances demonstrated ability to fix my washer, service was fast. It was my first experience with this company, and I am glad I did. Dan Marc Appliances have good reputation of a dependable co. I am a loyal person, and when I get used to somebody, I go back to the same place.
I am very happy with the service I received from repairman Aris and wanted to rate him Completly Satisfied
The mechanic was competent and good. You came within 24 hours of my call. And you fixed the problem.
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