34 Ridgedale Ave, Morristown, NJ | Directions 0796040.796974 -74.471012
It was a great experience. Willie is so nice and everything went smoothly.
I am very happy with the service I receive from MB service department. I have had three minor incidents recently with my car which needed immediate attention. I came in without an appointment and all were fixed immediately. The staff is very knowledgeable and friendly, always willing to please. Special thanks to my service rep, Alex.
I emailed Alex pictures and a list of spare parts needed, he ordered them, and the job was done quickly at the scheduled time. I had one question on the bill. Before the billing lady could hang up the phone Alex is out there explaining the bill- and of course it was right, and he had done more work than I asked, to my benefit. Love it- no wasted time. Besides good technical capability, I like the efficiency. I also appreciat your service pick-up hours go to 7 pm. Ray Catena didn't offer that when I initially selected MBMorristown about 2007...and I have had no reason to re-evaluate my choice since!
Rental car guys are always pleasant and efficient....and sometimes they get some difficult customers. There was one lady in the night I dropped off my car having a fit for getting a Camry and not a loaner Mercedes. Really? The guys were very professional in spite of the drama and disrespect, and the fact that she backed them up 3 customers deep.
window switch plate to be replaced. driver's window did not close. stuck in down position.
Car had its annual service. It was easy to make appointment when I needed it,
and was done in good time. No issues.
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