Provesi Of Morristown Inc

02/28/11

Worst experience I've ever had...

by motown4076 at Citysearch

This is the first review I’ve ever written because until this past Friday, I have never had such a positive or negative experience that I felt compelled to blog about it on the internet.

The dinner started off ok.. We all sat around 8:30, which isn’t out of the ordinary for a Friday night.. Around 9:30, our server began to get anxious about running the bill because “they want to close out for the night”. We thought that was a little aggressive, but nothing crazy.

Around 9:45, our table was the last table there. All remaining staff was in a frenzy, cleaning floors and clearing tables. The lights went from a cool dim to fully ON, and the music was shut off. A harsh smell of bleach filled the air while we still had food in front of us…

We were especially floored when at around 9:55, the manager on the floor flickered the lights, and announced “Hey we close at 10:00, you know”. All having worked in the restaurant business, we could not believe this was happening…..Yes, it’s true. At 10pm on a Friday night, the 4 of us were being kicked out. When I asked for the owners phone number I was told to call tomorrow and ask for Bart. The manager clearly had no problem letting us know that he simply did not care when he turned off every single light in the entire restaurant before we even had our coats on. That was the straw that broke the camels back.

I can honestly say that we will NEVER return to Provisi. It’s a shame because the food isn’t bad- one of the better Italian restaurants in Morristown in fact. Bottom line is the way we were treated is unacceptable. The owner should be embarrassed to have such ignorant people working for him, and reconsider his staffing options. I will be calling him this week to let him know about our unfortunate experience. Hopefully he has a little more professionalism in him than his manager- however I will not count on it…

05/12/08

Horrible customer service

by jumm519 at Citysearch

I will NEVER be back to this place. (Don't waste your money)

-I recently made reservations at PROVESI for dinner for a large party. When we got there they decided to sit us near the corner of the restaurant by the bathroom, and we had no room to move. I can confirm that the wait staff at this place is rude, and you will NEVER get an apology from the owner. Just like past patrons of this place, if you complain about the service the owner will tell you to leave the place and never come back. It is AMAZING this place is still in business with the way they treat their customers. I have been to some of the best restaurants in Manhattan, ( I live in Manhattan ) and to be treated with the disdain that I experienced at this so called "restaurant" is unbelievable. If you want to be treated like a second class citizen after paying good money... go ahead make reservations.

• Pros: none
• Cons: bad customer service, unresponsive and rude management