Full disclosure: Larry, the owner and operator, is my father. Am I biased? Sure. But I'm certainly qualified to write this review, because I've lived in his house and seen the care he gives to his own car (and to mine, thanks Dad). I've seen him take his work home with him, literally, to diagnose a thorny issue. He correctly diagnosed my car over the phone while I was stranded in Baltimore, after another technician couldn't do it with the car right in front of him. He's the Car Whisperer. And he's also the generally handiest person I know, serving as electrician, plumber, architect, remodeler, and mosaic tiler on more projects than I care to count. Objective or not, I trust my machines to no one else.
I have a classic E34 M5 which really
did not have too much service for a few years as I work from home. The car started to get very sloshy and spongy, and all I used to do were service calls for Oil and such.
I decided that I needed to have the AC rebuilt on the car as the whole system was shot. One shop wanted to rip out my entire dash, but I read on the message boards that there was a way of changing the dash components through glove box access.
I called Pinnacle and asked them if they can do the job for the suggested book hours. That is how my relationship started with this shop. I have owned this car for about 14 years, and I am not suggesting that I will waste money on it, but I do want to have value for what I pay for.
Pinnacle looked over the car and came up with about 15 jobs that were recommended due to the age of the car. Considering the list was long and costly, I started to work through the list in installments. Once I did the first 5 jobs in order of priority, the change in the car was so profound in a few months I brought the car back for the rest of the work, as well as the rebuild of the AC systems.
The best part, I never had to fix the same repair twice, and Pinnacle even made custom fixes to resolve unexpected issues. The shop is also filled with some high end cars as well, so I can tell that if other clients trust Pinnacle with high end Porsches and classic Mercedes collectibles, I am in good company.
The Pinnacle of Car Repair. I have been a customer of Pinnacle Motor Works for over 11 years. I had a Nissan Maxima and currently have a Mercedes C Class and have had nothing but the best service from Pinnacle. Larry and his staff are very knowledgeable and professional. Pinnacle is honest, competitively priced and I would recommend them to anyone.
Dishonest. Horrible Experience.
I recently moved to the area and needed a reliable mechanic to oversee the maintenance of my 2003 BMW 325 Ci. I few warning lamps signaled on my dash and I took my car to Pinnacle to have it checked out. They told me that once I dropped the car off, the battery was completely dead and would not start, so the battery need to be replaced immediately. This seemed odd to me, as the battery showed no signs of failure prior to this date. I gave them the benefit of the doubt, and they replaced the battery.
I had them speak with my father who lives in another state, as he more knowledgeable about cars than I. After Pinnacle realized that I was a single female living away from home, it is my opinion that Pinnacle chose to capitalize on this
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