Alpha Moving & Storage
Jersey City, NJ 07306
Phone: (800) 605-2574
04/16/2008 Posted by badri79
I moved from NJ to OH. There are few areas, based on which I have rated them 1. Pickup, 2. Delivery, 3. Attitude & Professionalism, 4. Doing what they Say will do, 5. Pricing & Transaction 1. Pickup: A team of 3 boys came in to do the pickup. They were professional and handled disassembly of furnitures and the packing was done pretty well. I was impressed with their services. I give them a 4 star for that. 2. Delivery: The delivery was awful. The person who came in got in a 18 wheeler into the apartment complex and broke a pavement. Of the two guys who came in for delivery, one chap was good and did his job well, where as the main guy, Yaniv was rash in doing the move and dropped few of my boxes with mantle show pieces. Some of the broke when we opened it. He also said he will not put the furniture back together since he did not know how. Hence I had to do the furniture assembly. I give it a 0 star. 3. Attitude and Professionalism: Over all the price quote was accurate, the customer server was good. The delivery in-charge Danny was good to deliver the my belongings in quick time and responded well to my queries. Pickup folks were fantastic, But delivery was a horrible nightmare. One complain though is, I sent in my Credit details so as to bill partially on the card. This was not done, Eventually, I had to run to the bank to get some extra cash to pay the delivery guys, also had to make a call to the bank to check whether they had billed but had missed. This was a bit annoying, You don't want to be running around in the last moment. I give them 3 star. 4. Doing what they say will do: In this aspect, I was disappointed on the following - Not assembling my furniture after delivery - Not billing some of the expenses on my credit card as discussed I will give them a 1 star 5. Pricing: Pretty accurate. Though exceeded the quote by 140 bucks. Give them a 3 star Overall rating: (2.2)
Pros: Fast and partially professional
Cons: Delivery was a disappointment.
Response from this business
Write a review and share your thoughts with others
